The customer may, using any means of communication, cancel an order he has given by any means of communication so that it can not be executed, provided that it has not already been executed (orders that are "in progress") .
The customer may return one or more of the products ordered within 14 calendar days of delivery of the goods to him (or delivery to a carrier chosen by the customer other than the one offered by the company).
The company will return to the customer the value of the products, within 14 days, returned by credit on his / her debit / credit card account or via PayPal or by deposit to his account in NATIONAL BANK GREECE or PIRAEUS BANK. In these cases, the customer will not be charged for this refund. Note that no shipping and delivery costs are refunded and that if a different bank is selected apart the aforementioned, the interbank transaction will be charged to the customer.
Once the customer chooses to return the goods, he must inform the company by telephone at +306946284824 or by e-mail at firstname.lastname@example.org and then return the goods to the company choosing the means that he prefers and at his own expense, without undue delay and in any case within 14 calendar days of the day he declared his wish, otherwise the return would not be accepted.
The customer bears responsibility for any reduction in the value of the goods resulting from handling that was not necessary to determine the nature, characteristics and operation of the goods. In simple terms, the good must be in a state that allows its resale, so you can try the good but not use it. Product labels should not be removed or destroyed in any way. No parts of the bracelet should be removed for fitting to the customer's wrist or any kind of alteration p.ex. augmentation or elimination of the size of a ring. Indicatively, if you have bought a watch, you can try it at home, but you should not wear it outside. In addition, the returned item should be exactly as it was before selling it, with its card in its original box (box, nylon, foam, should not have any tears or damage) and all the contents of the original packaging (instructions for use, characteristics and guarantees, etc.). The business is entitled to delay the refund until the goods are received and checked, and to refuse the refund if they find any deterioration or conversion of the item. The customer may return the goods themselves to the business or to any of its physical stores. Goods that were sold with an extra gift must be returned with the extra gift, otherwise the value of the gift will be deducted from the refund.
Alternatively, the customer is entitled, within the same deadline (14 days after delivery, etc.), to replace any goods in the order with another item in the same condition. The shipping policy of the company applies to the shipment of the new good
The above applies to orders placed via e-shop and by telephone. For purchases you make through our physical shops you can only replaced the items with another product and you cannot take a refund.
The right of cancellation, withdrawal or replacement should not be confused with defective goods, as these are covered by their respective warranties, and official dealerships are responsible for replacing them.
Please notice that GOLD AND ART is not responsible for any damages to the products after use, and is under no obligation of replacement. In order to replace or any kind of product repair, only the official dealererships are competent. In order to better serve our customers, our company undertakes the transportation and handling for repairs of products to and from the respective delegation. In this case the shipping costs are charged to our customers.
For custom orders, return, replacement or refund is not available.